Quality Assurance
At Delta Systems, we strive to provide the highest quality electronic products in the industry. We are ISO 9001:2015 certified and are actively committed to continual improvement of both our products and processes.
Our quality policy reflects that commitment. It starts out with the most important factor of all and that is “Customer Satisfaction.” We achieve those high levels of customer satisfaction by ensuring that we produce “Compliant Products” that meet the functional, reliability and regulatory specifications required by our customer. Our products are manufactured under the control of defined “Quality Processes,” ranging from our ISO compliant QMS procedures down to the manufacturing, assembly and quality inspection instructions on the production floor.
These three factors, along with our effective Quality Management System, combine to ensure that our customers continue to receive products that meet and exceed their expectations.
Customer Satisfaction
through
Compliant Products
built on
Quality Processes
through the use of an effective Quality Management System
Our Staff
Delta Systems, Inc. fully supports quality assurance and continual improvement in electronics manufacturing through the hiring and training of personnel that have been certified by the American Society for Quality. The department currently includes personnel with the following certifications: CMQ/OE, SSBB, CQE, CRE, CSQE, CQA, CQIA, and CQT. We value training and professional certification to support our continual improvement and customer satisfaction goals.
Warranty Policy
Delta Systems warrants our product(s) to be free from material defects and workmanship issues (i.e., manufacturing defects) for one (1) year from the date of manufacture, for unsealed products, and three (3) years from the date of manufacture for IP67-rated sealed products.
This warranty does not apply to normal wear and tear. Products subject to abuse or use beyond their designed specifications are not covered by this warranty. To qualify for warranty coverage, the component or product at issue must be returned to Delta Systems to enable the evaluation and testing of the component or product in accordance with the applicable specifications for such component or product. The return must clearly state the Return Material Authorization number and code (“RMA#”). The RMA# may be obtained by contacting Delta Systems Quality Department at (330) 626-2811. All warranty returns should be shipped to: Delta Systems, Inc. 1734 Frost Rd. Streetsboro, OH 44241 ATTN: Quality Department.
